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Posted by5 years ago

Hello everyone,

I was having an issue with a CreateSpace royalty check, and a customer service agent called me up to address my concern and also offer me some suggestions regarding US taxes, as I am a Canadian. As the call was wrapping up she asked if I had any questions she might be able to help me with, and so I asked about Amazon's new print-on-demand service. I know CreateSpace is owned by Amazon. Is this new thing CreateSpace under a different name? Would switching from CreateSpace to Amazon be something that would see CreateSpace people eventually lose their jobs? What can she tell me about this new service?

I think she was rather pleased to be asked an unusual question. She said she's an Amazon employee working side by side with other Amazon employees. She said she could throw her headset right now and hit a guy who works for Kindle customer service. No one's job is in any danger if I ever want to make the switch, but of course Amazon is still working out some of the kinks in their print-on-demand service. One of the things in the pipeline that I might be interested in is that they will print in the country of the purchaser, which is something Amazon can do but CreateSpace cannot and will not. She didn't have a timeline for that, but she had no problem with me posting here that that was in the works. I also asked about the discounted rate for authors to buy copies through CreateSpace not being available through the Amazon service. She said it's not available yet, which does suggest we might be seeing that sometime soon too.

Anyway, I know we've discussed the new Amazon print-on-demand service a few times here. I thought you all might be interested in my conversation. I did ask specifically if it was okay to post this here. She said it was fine, and that she loves reddit. Miss? If you're reading this, thanks again for the call.

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Posted by4 years ago
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Posted by5 years ago
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Posted by4 years ago
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Posted by6 years ago
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