Posts about 505 Games
Inadequate response from 505 Games and Eiyuden Chronicle in latest Kickstarter update regarding delayed key deployment
There have been many reports of backers not receiving keys and a completely inadequate response from Yetee Support regarding this failed key deployment. I was one of the original backers, placing an order for the Companion Game over a year ago, have received no information or updates regarding my purchase, and have been met with absolute silence from the only avenue of support made available to resolve said issues. I submitted a ticket to Yetee over a week ago and have received absolutely nothing in response.
Meanwhile the latest Eiyuden Chronicle Kickstarter update again addresses that an issue exists but only offers a redirect back to the poor, overwhelmed, radio-silent Yetee Customer Service team. It then seemingly sweeps the issue under the rug with an unrelated announcement that the game will be coming to the Nintendo Switch.
I understand that the game development company likely has 0 to do with this failure but they (or whoever is managing the Kickstarter) needs to do a better job of acknowledging the issue and stating what is being done to remediate the issue.
Honestly the whole way the issue has been handled has felt a bit disrespectful to those who originally backed the project and does not inspire faith in the deployment of the main game. Basic communication and an explanation beyond a very vague acknowledgment of the issue would go a long way.
Hi all - Antonela here, Director of Global Community at 505 Games, working on DEATH STRANDING DIRECTOR'S CUT for PC.
I'm here today with a quick question! To existing users, have got any top tips or advice for new Porters jumping into DEATH STRANDING DIRECTOR'S CUT on PC later this month? If so, we want to hear from you!
Send us your best pieces of advice here to be in with a chance of getting featured in an upcoming Community Blog.
Look forward to reading your responses!
Keep on keeping on!