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22
Posted by4 months ago

What is like to be a neighbor that serves as a board director:

It's after 10:00 at night. Mini me is in pajamas and brushing teeth and we are ready for bed. Property manager gets a call from a neighbor about a water leak that's coming out of the wall at a specific address. She calls me and asked me if I can go look at it and see if what she was told is accurate. Mini me wants to come so we get all bundled up and he grabs his camping lamp and I grab my emergency flashlight and we start walking that way. The faucet to the water hose in front of the home is dripping slowly. I was confused and was looking around and probably being creepy trying to find standing water anywhere around that would qualify as the described "emergency".

The property manager calls this homeowner back to ask him what his address is and it is that home where there are no lights on inside or out so I bang on the door. After more than 10 minutes he comes down and opens the door. I asked him if this was the emergency. He claims that no one has ever answered the phone at the property manager until he calls after 10:00 p.m. . You know that I chewed him out and told him that this is absolutely unacceptable to report any kind of fake emergency in the middle of the night whenever it's very cold outside and drizzling.

I then went on to remind him that he has been a guest in my home and had dinner in my home and he is absolutely to never treat his neighbors like this ever again. Good grief! I guess he's never going to get to enjoy my good Southern home cooking ever again.

Okay. My rant is over. Thanks for reading if you've bothered to go all the way through it. I guess it's time for some more bedtime stories since we're no longer sleepy.

26 comments
84% Upvoted
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level 1
· 4 mo. ago
🏘 HOA Board Member

I get your frustrations. Justified and incredibly irritating. Did the homeowner feed you some kind of, "Well I just wanted to do X but I could only do it if I had an emergency" BS line? I would hate that.

The worst I get is that homeowners call our emergency line about graffiti. Had a woman say we had '$20k worth of clean up to do because of all of the insane graffiti on every wall of the complex!' so the property manager freaked out and started calling vendors. 2am I get up and have to walk the property to find maybe 6 walls tagged totaling maybe $600 of painting work.

Hooray.

3
level 1
· 4 mo. ago
🏘 HOA Board Member

Rant is understandable.

Only constructive comment I would add is, whether the property manager ANSWERS the phone or not, was there a way to leave a message via phone, text, email, website, whatever. And if so, are those messages being responded to.

Because if the PM is just flat out ignoring anything that's not an emergency, THAT is the problem, not the frustrated homeowner.

5
level 2
Op · 4 mo. ago

Our prop mgr does not ignore things and is onsite almost every week. The jerk simply lied that water was shooting out from the wall. He also didn't state that it was HIS water hose, but that it was a neighbor's home.

Yes, the homeowner could have : A) Submitted this online B) Left a message verbally C) Called during business hours or D) Sent a text message during daylight hours to the property manager. But noooooo...he thought it would be better to lie about how terrible the problem is and where it was located. An emergency plumber is not cheap and this was a clear abuse of us.

To add a bit of icing on the cake, this neighbor has been a guest in my home. After dinner one evening, he made a physical pass at my then-husband, who was understandably horrified. He's never spoken to either of us since then.

1
level 1
· 4 mo. ago · edited 4 mo. ago
🏘 HOA Board Member

Property manager gets a call from a neighbor about a water leak that's coming out of the wall at a specific address. She calls me and asked me if I can go look at it and see if what she was told is accurate.

No. Allow me to elaborate.

Property manager calls me - NO.

asked me if I can go look at it - NO.

see if what she was told is accurate - NO.

Board members don't work for the Management Company.

Board members aren't supers.

Board members aren't plumbers.

The property manager should have returned the Home Owners call and told them if they had a leak to shut off the water or whatever other steps that would temporarily resolve the situation.

9
level 2

This exactly. That is why you pay a management company. I was on the board almost 10 years, went through 4 management company’s and not 1 ever asked me to do their job. They always had a plan for emergency calls

2
level 2
Op · 4 mo. ago

Wow. This is not a wealthy neighborhood with servants and tons of money to toss at every issue. We are genuine people with modest homes. Most of us are working class people. If someone has a genuine problem, we help each other. Over the years, this has included:

Sweeping water out of a home that was rushing under the shared townhome wall because the jerk next door left all the water on during a major freeze so, of course, her outside-wall pipes burst and filled her home several inches deep. The elderly neighbors next door were desperately trying to get their furniture up while sweeping the water out during the sub freezing temps.

Rushing to participate in CPR, lifting fallen weak people back up off the floor, changing lightbulbs in carports and porches, helping to label breaker boxes, and many other helpful actions that neighbors should have no hesitation about.

What is wrong with you that you are acting like it's some major problem to be called on, if needed? This was a bogus call but usually it's not. I was venting about the jerk last night. I was not looking for someone to tell me to refuse to participate in the community where I live.

0
level 1
· 4 mo. ago · edited 4 mo. ago

While I was on the board, I learned my neighbor's property was on the list of properties that the PM suggested we put a lien on. Only it didn't have his name on it. Went and talked to him about it. He's been paying his fees. Dug more and it turned out the PM had totally F'd up their system. At some point they lost their database and did a restore to a few months before but never told anyone. So dozens of houses had out of date information. But my neighbor's billing was super screwed because the restored billing address was a PO box that was rejecting mail. No clue where the money he paid was going to. The PM ended up writing it all off. We eventually got rid of that PM for their screwy billing.

Now I'm the neighbor. My current HOA member keeps trying to recruit me to the board.

2
level 1

You shouldn’t have gone out at 10pm. What can anyone possibly do at 10pm? Your neighbor needs to be a better human and You need better boundaries.

0
level 2
Op · 4 mo. ago · edited 4 mo. ago

Oh, I don't know ... maybe if there actually WAS water shooting out of the wall of the neighbor's house, I could have probably turned off the water to that home to reduce damage. It would not have taken too terribly much effort and would have been this considerate, neighborly, and ethical thing to do. There's too many people unwilling to even be slightly bothered to go outside and look at something with their eyes, apparently.

I could have also reported back to the PM what I observed as well as documented with photos/video.

Why would anyone volunteer to be on the HOA board if they're unwilling to even go outside to look at a reported problem to give and unbiased assessment? I am not the kind of person that enjoys watching problems happen while gloating that I have the ability to pitch in but just won't because of these arbitrary "boundaries".

1

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Created Jan 9, 2013